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SHIPPING POLICY:                                                                                                                                                            ****NOTE THE 20% DISCOUNT SIGN UP CODE DOES NOT APPLY TO ITEMS ALREADY ON SALE**** Online orders will ship out within 24-48 hours of purchase (excluding weekends and holidays). All orders received after 3:00pm (PST) will be processed the next business day. If for some reason unforeseen delays occur, Culture Skate will contact you. We determine the most efficient shipping carrier for your order. The carriers that may be used are U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEx.  If you are trying to estimate when a package will be delivered, please note the following:-Credit card authorization and verification must be received prior to processing.-Federal Express and UPS deliveries occur Monday through Friday, excluding holidays.-Out of state orders WILL NOT be charged sales tax. In state orders will be charged

Shipping Rates:                                                                                                                                                                 Culture Skate uses FedEx, UPS and USPS for all shipments. We ship as fast as possible. All shipping rates Include Shipping, Handling, and Insurance.
US & CanadaFor US shipments use use either ground (USPS) or 2day air (Fedex). US ground shipping time is up to 6 business days;US air shipping is 2 days. Hawaii/Alaska orders ship via USPS only. Canada orders are shipped using USPS with up to 9 days ship time. All customs duty is the responsibility of the customer.
InternationalCulture Skates ships to most international countries via USPS international priority mail service delivered to you by your country’s local post office. Check the International rate chart for rates. Quotes may differ from actual charge but Culture Skate will notify you if such a change arises. Average shipping time is 7-14 days. Customs dept. delays may add extra shipping time. All customs duty tax is the responsibility of the customer.
-Online orders will be shipped out within 24 to 48 hours** (excludes weekends and holidays)-All orders received after 3:00pm (MST) will be processed the next business day

Terms and Conditions:
You must agree to these terms before continuing;Your transaction will be processed by culturskate.com  When you receive your statement, cultureskate.com will appear next to this charge.
Note, any order placed after noon on a Friday most likely will not ship until Monday of the following week. No shipping on Saturdays or Sundays. Thank You!
 

Returns Policy:
Cultureskate.com Exchange and Refund Policy Culture Skate does not offer refunds on shipped product.   If an item is out of stock, we will refund your money if item(s) can not be shipped.  Items can be returned for exchange or refund.     depending on the reason for the return, You may be charged the delivery cost for the item.   Returning a faulty or damaged item If an item is faulty, incorrectly described and/or damaged you can get an exchange or a credit for it.  Any defective item claims must be submitted within 1 week of receiving your order.  Cultureskate.com will pay delivery charges for faulty or defective items. Returning an item for all other reasons If you wish to return an item for any other reason, we will exchange it for: - The same item - A similar item at the same price - Store credit for the value of the initial item. Provided the item is returned in original, undamaged condition.
You will not be refunded delivery and administration charges.
To get the exchange, refund or credit you must inform cultureskate.com that you wish to return the item with in 14 days of receiving it. You must then arrange for the item to be returned. Be aware that you will have to pay the delivery charges of returning the item in addition to fees for shipping new item.How to return an item The first thing to do is inform cultureskate.com of the return. Use the contact details on your purchase confirmation email. We will then let you know the best way to return the item and how your exchange or credit will be processed. Cancellations If cultureskate.com does not dispatch the product(s) to you within thirty (30) days from payment, the customer may opt to cancel the purchase and will be entitled to a full refund. The refund will be made within seven (7) days of cancellation. The refund will be for the product(s) and any delivery charges.
You will be contacted by cultureskate.com to arrange delivery. The contact will be made to your choice of contact phone number provided by you at time of purchase. You may cancel purchases of the product(s) at any point before the cultureskate.com makes contact with you and confirms delivery. You can inform cultureskate.com of this cancellation. If you choose to cancel, you will be entitled to a full refund. The refund will be made within seven (7) days of cancellation. The refund will be for the product(s) including any delivery charges.   There are no cancellations accepted once a order is shipped.

Privacy & Security Policy:
What information do we collect? We collect payment and shipping information from you when you place an order. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.What do we use your information for? Any of the information we collect from you may be used in one of the following ways: To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
How do we protect your information? We implement a variety of security measures to maintain the safety of your personal information when you place an orderWe use a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.Do we use cookies? Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain informationWe use cookies to help us remember and process the items in your shopping cart.Do we disclose any information to outside parties? We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.California Online Privacy Protection Act ComplianceBecause we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the 'Edit Profile' page.Childrens Online Privacy Protection Act Compliance We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.Online Privacy Policy Only This online privacy policy applies only to information collected through our website and not to information collected offline.Terms and Conditions Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at www.cultureskate.comYour Consent By using our site, you consent to our online privacy policy.Changes to our Privacy Policy If we decide to change our privacy policy, we will post those changes on this page. Contacting Us If there are any questions regarding this privacy policy you may contact us using the information below. www.cultureskate.com

 


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